Getting Help

There are a variety of different resources available to developers when trying to get help using Chart FX for Java. The largest collection of information supporting the product can be found in the Chart FX for Java Resource Center, which includes the Javadoc API, tutorial programmer's guide, an Internet reference guide and samples. Below are some ways to get help for Chart FX for Java:

  • Chart FX for Java Resource Center (Javadoc API, Tutorials, Samples)
  • Support Web Sites
  • Newsgroups
  • 30-day Free Trial Support
  • Paid Support Account

Chart FX for Java Resource Center

The Chart FX for Java Resource Center is a compilation of information for development using Chart FX for Java. Included in the resource center is the Javadoc API, Programmer's Guide and plenty of samples to help you find the answers to your questions.

The tutorial pages are interlaced with the samples section of the Chart FX for Java Resource Center. These pages cover topics including passing data, axis handling, tool customization, and much more. The samples are designed to allow you to cut and paste code into your projects to quickly produce charts and reduce your learning curve.

The Javadoc API documents the supported classes of Chart FX for Java, describing every property, method and event available in the charting component. If you are looking for a particular feature, the Javadoc API is a good starting point. Below is an image of the different views supported in the Chart FX for Java Resource Center, please note the tabs used for navigation between the Programmer's Guide (tutorials/samples) and Javadoc API located at the top-right section of the frame:

Support Web Sites

Support for Chart FX for Java is available on the web for free. support.softwarefx.com was designed to help you quickly and easily find the information you need. In this site, you can view knowledgebase articles, sample code, documentation, product updates and other important technical support information. Please be aware that in order to use the support site, you are required to have a Windows-based system with a browser that supports client-side components (both Internet Explorer and Netscape are supported!).

Individual sites have been created specifically for Chart FX for Java development and can be accessed at the following URL: http://support.softwarefx.com/cfxjava

SoftwareFX support site: http://support.softwarefx.com

Newsgroups

Newsgroups are a great way to receive feedback from the Software FX Support Team, as well as other Chart FX developers. The Software FX staff is dedicated to providing the best support possible, so monitoring the Newsgroups is a daily routine, plus access to the Newsgroups is free. You can access the Software FX Newsgroups at:

Newsgroups URL: news://news.softwarefx.com

30 Day Trial and Paid Support Accounts

Registered users of Chart FX for Java may sign up for a support account online. The account is free for the first 30 days. If you require further assistance after that period, you may renew your support account for a yearly fee. You can create your support account at the following URL:

Account Registration:http://support.softwarefx.com/accounts

Contact Support

Support Account Email: chartfxjava@softwarefx.com
Trial Account Email: cfxjavatrial@softwarefx.com
Bug Report Email: bugreport@softwarefx.com

The Support Account phone number can be found at: http://support.softwarefx.com The hours are 9am to 5pm EST.